Search
Every story published since 2008, indexed by keyword, year and section.
60 results
- world
Why Businesses That Stop Listening to Customers Eventually Lose Them
Customers constantly tell businesses what they need, but many companies fail to turn that information into useful decisions.
GNA Writes · 18 August 2026
- world
Heirs Insurance Just Put AI in Customer Service. The Bigger Problem Is Why Many Businesses Still Make Customers Wait
Heirs Insurance’s latest AI move shows how technology is changing the way Nigerian businesses handle customers.
GNA Writes · 29 September 2026
- world
McDonald’s Is Changing Its Menu for GLP 1 Customers. The Bigger Lesson Is About Listening to Consumers
The fast food giant is exploring protein focused meals and smaller portion options as customer eating habits change.
GNA Writes · 25 September 2026
- world
Why Businesses Should Never Build Their Customer Service Around One Platform
A platform can be useful today and become more expensive or restrictive tomorrow. That is why businesses need to think beyond where customers are communicating and focus on how customer information is managed.
GNA Writes · 8 September 2026
- world
Why Slow Customer Service Can Quietly Cost Your Business Money
A customer does not always tell a business when poor service has made them look elsewhere. Sometimes they simply stop replying.
GNA Writes · 18 August 2026
- world
Why Businesses Need to Verify What They Sell Before It Reaches Customers
A business can lose customer trust long before it realises there is a problem. One of the easiest ways this happens is by selling a product that was never properly checked.
GNA Writes · 12 August 2026
- world
Why Customer Communication Matters Most When Things Go Wrong
Customers do not expect every business to avoid problems. They do expect businesses to communicate when problems happen.
GNA Writes · 11 August 2026
- world
Why Entertainment Businesses Need More Than a Large Audience
An audience can create attention, but a strong business needs a system for turning that attention into lasting value.
GNA Writes · 11 August 2026
- world
Nike Is Cutting Jobs Again. The Bigger Problem Is What Happens When a Business Keeps Trying to Fix Growth
Cutting costs can give a struggling business breathing room, but it cannot replace customers who no longer want what the business is selling.
GNA Writes · 2 October 2026
- world
5,000 Bags Are Stuck at an Airport. The Bigger Problem Is What Happens When Systems Fail.
Flooding in Bangkok has disrupted Thai Airways operations and left about 5,000 bags stranded. The incident shows how quickly a disruption can become a customer service problem.
GNA Writes · 30 September 2026
- world
Why Companies Can Get Into Trouble for Fixing Prices
Businesses must compete fairly because customers pay the price when competition disappears.
GNA Writes · 9 September 2026
- world
The Small Businesses Winning Right Now Aren't Smarter. They're Just Easier to Find.
Small businesses are no longer competing on quality alone. The ones getting noticed are making it easier for customers to discover, trust and buy from them online.
Global News Arena · 21 August 2026
- world
Why Product Traceability Matters More Than Ever for Nigerian Businesses
Knowing where a product came from can help businesses protect customers, reputation and revenue when something goes wrong.
GNA Writes · 12 August 2026
- world
Why Better Internet Does Not Always Mean Better Business
Better connectivity can bring more customers and opportunities, but businesses still need the right systems to turn digital access into sustainable growth
GNA Writes · 12 August 2026
- world
Amazon and Flipkart Found Hundreds of Unlicensed Security Cameras. The Bigger Problem Is What Businesses Sell Without Checking
Security cameras are supposed to create safety, but hundreds of unapproved products found on major online platforms in India have exposed a bigger business problem: selling a product is not the same as verifying it.
GNA Writes · 2 October 2026
- world
WhatsApp Is Now Charging Some Nigerian Businesses. The Bigger Problem Is How Much Businesses Depend on One Platform
A new WhatsApp pricing change is forcing businesses to rethink the cost of relying heavily on one communication channel.
GNA Writes · 1 October 2026
- world
London Fashion Week Is Growing Its Global Audience. The Business Lesson Goes Beyond Fashion
More international buyers are showing interest in London fashion, highlighting the value of turning attention into lasting business opportunities.
GNA Writes · 23 September 2026
- world
It Was Not a Hack That Almost Buried OPay. It Was a Post.
A lie needs no budget, no lawyer and no facts. It only needs a timeline.
GNA Writes · 10 September 2026
- world
Why Business Continuity Matters When Things Go Wrong
No business can prevent every disruption, but companies can build systems that reduce the damage when something unexpected happens.
GNA Writes · 9 September 2026
- world
Dolly Parton Died. By Morning, Someone Starts Cashing Out Coins From It.
This is the attention economy with the brakes cut. And it is coming for every industry, not just music.
GNA Writes · 8 September 2026
- world
Why Information Management Can Make or Break a Growing Business
As a business grows, the amount of information it handles grows too. Without the right systems, important details can easily become difficult to manage.
GNA Writes · 20 August 2026
- world
Why Entertainment Businesses Need More Than a Large Audience
A large audience can create opportunities, but entertainment businesses need systems to turn attention into sustainable revenue.
GNA Writes · 20 August 2026
- world
Why Businesses Should Automate Before They Expand Their Costs
Growing a business without improving its processes can make the company more expensive to operate. Automation can help businesses increase capacity without simply adding more manual work.
GNA Writes · 12 August 2026
- world
Why Rapid Business Growth Can Create Problems You Did Not Expect.
Growth can expose operational weaknesses that were easy to ignore when a business was smaller.
GNA Writes · 12 August 2026
- world
Why Trust Is One of the Most Valuable Assets Any Organisation Can Build
Trust takes time to build, but poor communication can destroy it quickly.
GNA Writes · 11 August 2026
- world
Why Poor Infrastructure Can Quietly Drain Your Business
Infrastructure problems can increase business costs long before they appear on the balance sheet.
GNA Writes · 11 August 2026
- world
Why Businesses Need Rules Before Giving AI More Control
AI can make a business faster, but giving technology access without clear boundaries can create new risks.
GNA Writes · 10 August 2026
- world
Why Getting Attention Is Not the Same as Growing a Business
Visibility can bring people to your business, but systems determine what happens after they arrive.
GNA Writes · 10 August 2026
- world
How AI Is Quietly Reshaping Small Businesses
Forget the noise. Look at what is happening in ordinary businesses while nobody is watching.
GNA Writes · 10 August 2026
- world
Foreign Retailers Are Expanding in Nigeria. What Local Businesses Need to Do Now
Growing competition in Nigeria’s retail market is forcing local businesses to become more efficient, visible and customer focused.
GNA Writes · 23 September 2026
- world
Royal Caribbean Is Spending $3 Billion on Sandals. The Bigger Story Is Where Travel Business Is Going
The deal shows how major travel companies are expanding beyond one type of holiday experience to capture more customer spending.
GNA Writes · 23 September 2026
- world
AI-Generated Misinformation Is a Threat to Nigerian Businesses, Not Just Elections
AI-generated fake audio, video and images are making misinformation easier to create and spread. For Nigerian businesses, the risk goes beyond politics, as false claims about brands, products and companies can quickly damage customer trust and reputation.
Global News Arena · 22 September 2026
- technology
Amazon Isn't Just Growing. It's Rewriting the Rules You're Competing Under.
Amazon’s rapid expansion in AI-powered shopping, same-day delivery and business commerce offers a glimpse into what customers will soon expect from every business, including small businesses in Nigeria.
Global News Arena · 18 September 2026
- make money
How to Turn Social Media Attention Into Income: From Followers and Views to a Real Digital Business
Social media is no longer just a place to chase likes and followers. Here’s how creators, freelancers and everyday smartphone users can turn online attention into valuable skills, customers and sustainable income.
Lady NG · 23 August 2026
- world
Women Entrepreneurs Are Building the Businesses of Tomorrow
Women entrepreneurs are redefining what it means to build a business, turning skills, ideas, and digital opportunities into businesses with the potential to reach customers far beyond their immediate communities.
Adeola Babatunde · 21 August 2026
- business
How Digital Payments Are Changing the Way Nigerians Do Business and Make Money
Digital payments are transforming how Nigerians buy, sell and earn, making it easier for small businesses, freelancers and digital entrepreneurs to reach customers, receive money and build new income opportunities with just a smartphone.
Lady NG · 17 August 2026
- world
Why Big Companies Buy Other Companies
Big companies do not always grow by creating everything themselves. Sometimes they grow by buying another company that already has the products, technology, customers or skills they need.
GNA Writes · 11 August 2026
- fashion
Sanwo-Olu walks the runway at Lagos Fashion Week 2026
The Lagos State governor appeared on the runway for Ugo Monye. The appearance connects political visibility with fashion, but details about its purpose and any associated commitments remain unconfirmed.
Queen Diana Story · 31 October 2026
- make money
Where to Get Your Professional Website in Just 72 Hours
A promotional pitch pairs a mobile-ready site with a month of content planning for X. Its practical value depends on delivery terms, ownership and what happens after launch.
Queen Diana Story · 31 October 2026
- editorial
Lagos Fashion Week 2026 Through the Pen of Queen Diana Story: Fringe, Craft, Commerce & the Complete Designer Lineup.
Fringe, craft and a packed five day schedule are defining the 15th edition in Victoria Island. Behind the runway buzz, organisers are asking how African design can turn attention into lasting business.
Queen Diana Story · 31 October 2026
- fashion
Ajanée Fashion Brand: Luqman Ajani’s Vision of Individuality and Reuse
Ajanée is part of a generation of Nigerian fashion labels challenging conventional ideas about clothing through experimentation, individuality and material reuse. Founded by Luqman Ajani, the brand invites a closer look at how discarded garments can become new expressions of identity.
Global News Arena Writer · 29 October 2026
- fashion
Iremitide Fashion Brand: The Art of Occasionwear and Dramatic Elegance
Iremitide brought a vivid interpretation of occasionwear to Lagos Fashion Week 2026, using colour, embellishment and sculptural silhouettes to create garments designed to command attention. Its presentation offers a starting point for examining how contemporary African fashion approaches celebration, femininity and the art of dressing.
Global News Arena Writer · 29 October 2026
- fashion
Kilentar Fashion Brand: Michelle Adepoju’s African Vision
Michelle Adepoju is building a fashion identity around West African craftsmanship, Yoruba heritage and contemporary womenswear. Her journey reveals how cultural memory, the work of women artisans and modern design can intersect in an industry constantly searching for new creative perspectives.
Global News Arena Writer · 29 October 2026
- fashion
Hertunba Fashion Brand: Florentina Agu’s Story of Craft
Nigerian designer Florentina Agu founded Hertunba around a vision of feminine expression, indigenous textiles and contemporary clothing. Her work raises broader questions about women’s confidence, traditional craftsmanship, textile waste and the realities of building a fashion business.
Global News Arena Writer · 29 October 2026
- world
FBI Captures Six Most-Wanted Fraudsters After International Manhunt
Six people wanted in major fraud cases have been captured across several countries after spending more than 4,000 days on the run collectively. The cases involve billions of dollars in alleged fraud, including healthcare fraud, COVID-19 relief fraud and the misuse of money meant to feed children.
GNA Writes · 26 October 2026
- world
Davita Lamai (Omoniyi): Biography, Age, Education, Career, Her Children's Brand and How She Met Zlatan.
Nigerians know her as the woman beside the Zanku star. She is also a senior account manager in London, a mother of two and the founder of a children's label she is still building.
GNA Writes · 23 October 2026
- world
Chip Stocks Recover as Investors Wait for Key US Inflation Report
Technology shares regained some ground as investors watched for new figures that could influence interest rates and business costs.
GNA Writes · 14 October 2026
- world
NCC Introduces Phone Checker as Nigeria Moves Against Fake and Unapproved Phones
The new system helps Nigerians check whether their phones are approved for use on local mobile networks.
GNA Writes · 14 October 2026
- world
IMF Warns That an AI Investment Crash Could Hurt the World Economy
The global economy is still growing, but the IMF says a sudden fall in AI investment, rising debt and expensive energy could create serious problems.
GNA Writes · 13 October 2026
- world
Samsung Is Making Billions From the AI Chip Boom
Samsung expects its quarterly profit to jump almost nine times as companies race to build AI.
GNA Writes · 8 October 2026
- world
Japan’s Biggest Beer Companies Are in Trouble Over Prices
Japan is investigating four major beer companies over suspected price fixing.
GNA Writes · 8 October 2026
- world
Dangote Stops Selling Petrol to Some Importers
A new fight in Nigeria’s fuel market could affect how petrol moves from refineries to filling stations.
GNA Writes · 7 October 2026
- world
Russia Hits Ukraine With One of Its Biggest Attacks
A major wave of missiles and drones has killed people and damaged homes and energy facilities across Ukraine.
GNA Writes · 7 October 2026
- world
Microsoft and Nvidia Are Putting AI Into a New Laptop
The two technology giants want computers to do more AI work without sending everything to the cloud.
GNA Writes · 7 October 2026
- world
Google Signs a Huge Nuclear Power Deal
Google is securing a huge supply of electricity as artificial intelligence creates growing demand for power.
GNA Writes · 6 October 2026
- world
Nigerian Air Force Plane Crash Kills 25 People
A Nigerian Air Force ATR 42 aircraft crashed in the Igbokoda area of Ondo State on Monday while travelling from Benin City to Lagos. The Nigerian Air Force confirmed that 25 people were on board, including five crew members and 20 passengers. There were no survivors.
GNA Writes · 6 October 2026
- world
Civilian Ships Are Being Attacked in the Black Sea
Attacks on commercial ships in the Black Sea are raising fresh concerns about the safety of global trade.
GNA Writes · 6 October 2026
- world
Schneider Electric Is Buying PTC for $22.6 Billion
Schneider Electric is buying US software company PTC for $22.6 billion in one of the biggest business deals of the year. But the deal also shows why companies must be careful when they spend billions to grow.
GNA Writes · 5 October 2026
- world
Nigeria’s Business Activity Is Growing Again, But Costs Are Rising
Nigeria’s business activity grew for the fourth month in a row in September. But while more businesses are reporting growth, rising costs are still making it difficult for many companies to enjoy the full benefit.
GNA Writes · 5 October 2026
- world
Big Business Deals Are Slowing Down Around the World
Companies around the world are still looking for ways to grow, but they are becoming more careful about spending billions to buy other businesses.
GNA Writes · 5 October 2026